Returns & Refunds Policy

Last updated: June 2026

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for non-perishable goods within 14 days of delivery. You must notify the farmer and return the goods within 14 days of cancellation. Return shipping is at your cost unless the goods are faulty.

Perishable Goods

Fresh produce — including meat, dairy, vegetables, fruit, baked goods, and other perishable items — is exempt from the 14-day cancellation right once delivered. This is because these items deteriorate rapidly. However, if your order arrives damaged, spoiled, or incorrect, you are entitled to a full refund or replacement.

Damaged or Spoiled Items

If your order arrives damaged or spoiled: (1) Take photos of the damaged items and packaging; (2) Contact the farmer within 24 hours of delivery via your order page; (3) The farmer will offer a replacement or full refund. If the farmer doesn't respond within 48 hours, contact us and we will mediate and issue a refund if appropriate.

Incorrect Orders

If you receive items you didn't order, or items are missing: (1) Contact the farmer within 24 hours; (2) The farmer will ship the correct/missing items or issue a partial refund. We hold payment until delivery is confirmed, so your money is protected.

Refund Timeline

Approved refunds are processed within 5 working days. The refund goes back to your original payment method. Depending on your bank, it may take 5-10 working days to appear in your account.

Who Pays Return Shipping?

For damaged, spoiled, or incorrect items, the farmer covers return shipping (or arranges collection). For change-of-mind returns of non-perishable goods, the buyer pays return shipping. Perishable goods cannot be returned — contact us for a refund instead.

Disputes

If you and the farmer cannot resolve an issue, contact us at [email protected]. We will review the evidence and make a fair decision. Our decision is final.